CSE, Desk/Field
Number of Vacancy(ies): 1
Qualification: IT qualified graduate with at least two year experience in IT field (most preferably hardware and network).
Experience: Experience of customer service and marketing roles will be advantageous for this job.
Contract of Employment: Full-time
Job Location: Jawalakhel
Skills and Knowledge:
- the ability to think logically
- a good memory of how software and operating systems work
- excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
- the ability to work well in a team
- problem solving skills
- a strong customer focus
- the ability to prioritize your workload
- Attention to detail.
Job Duties & Responsibilities:
The AGENT shall ensure that all corporate/soho FVs are accounted for the day. All corporate/soho visits shall be properly diagnosed with proper solutions. Upon any exceptions the clients shall be informed.
- Install and operate full internet connectivity at clients site
- monitor and maintain computer systems and networks of the clients and Vianet
- Provide technical assistance to marketing agent to acquire new installations.
- talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up internet systems or resolve issues or provide solutions
- Troubleshoot system and network problems, diagnosing and solving hardware, internet or software faults.
- replace equipment/parts as required
- provide support, including procedural documentation and relevant reports
- follow diagrams and written instructions to repair a fault or set up a system
- support the roll-out of new applications
- respond within agreed time limits to call-outs
- work continuously on a task until completion (or referral to third parties, if appropriate)
- prioritize and manage many open cases at one time
- rapidly establish a good working relationship with customers and other professionals, such as software developers
- test and evaluate new technology
- Engage in proactive visits of corporate/soho customer’s weekly/monthly.
- Provide monthly report on works done.
Reporting:
1. The report shall be send on daily basis on the following tasks:
a. Proactive Follow up
b. Desk top Support
c. FV Support with forms
d. Installation Visits with clients internal network
e. Any trainings
f. Daily Activities
Application Deadline: 2024-04-01
To apply visit: vianet.com.np